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Shipping policy
Shipping Policy
Last Updated: 10/20/2025
Thank you for shopping with Branded By Kayla! All of our products and services are delivered digitally. This means that no physical products will be shipped to your address.
Digital Delivery
Once your order is completed, approved, and finalized, your digital files will be delivered via one or more of the following methods:
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Email download links
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Direct file attachments
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Design platform access (e.g., Canva)
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Cloud storage links when necessary
Delivery times will vary depending on:
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The specific product or package purchased
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The client’s responsiveness to proof approvals and communication
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Current project workload or seasonal volume
Estimated delivery timelines are provided during the ordering process.
No Physical Shipping
Because all products are digital:
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No shipping fees will be charged
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No physical items will be mailed
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No tracking numbers will be provided
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Purchases are considered delivered once files have been sent electronically
Clients are responsible for ensuring they provide a valid and accessible email address at checkout.
File Access
Please download and store files immediately upon receipt.
If access is lost due to expired links, a $10 re-send fee may apply.
Order Status
Because delivery is electronic:
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Shopify may display terms such as “unfulfilled”
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This does not affect your order
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Once files are delivered via email or link, the order is considered fulfilled
If you do not see your files within the expected timeframe, please check:
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Your spam or promotions folder
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The email address used during checkout
Then contact us with your order number to resend your access.
International Access
We proudly serve customers worldwide.
Digital delivery means no customs, import fees, or delivery delays.
Questions?
We’re here to help!
Agreement
By purchasing from Branded By Kayla, you acknowledge that you understand all products are digital and that no physical items will be shipped.